Avaya IP Office 500 - The All-In-One
Solution
Avaya is pleased to announce the release of the Avaya IP Office 500 and Release 4.1 software, Avaya's newest and most significant release for the IP Office product range since introduction in 2002. The new IP Office 500 system is a modular and flexible design with a significantly increased VCM capacity, creating a cost effective platform that simplifies configuration and expansion. IP Office 4.1 introduces a range of new features designed to enhance customer service, reduce expenses, and simplify maintenance and serviceability.
With a greater VCM channel capacity and performance, the IP Office 500 is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The IP Office 500 also differs from the IP406 V2 by providing a greater trunk expansion capability of up to four PRI interfaces (maximum 96/120 trunks). The IP Office 500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations.
The IP Office 500 includes:
- 4 slots to house a mixture of extension cards and VCM cards
- Digital Station 8 card
- Phone 2 and Phone 8 cards
- VCM-32 and VCM-64 cards
- Optional trunk daughter card support:
- Analog Trunk Module 4 card
- BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
- Support for IP400 trunk and VCM cards using a Legacy Card Carrier
- Slot for smart card Feature Key – required for system operation as well as licensing of optional features
- 9-pin DTE Port for maintenance
- External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems
- Audio input port for external music on hold source
- Support for 48 Data channels
- Support for up to 30 Voicemail Pro ports
- Two 10/100 switched Ethernet ports (Layer 3)
And supports up to 8 IP Office Expansion Modules (requires upgrade to Professional Edition):
- Phone modules (8, 16, 30)
- Digital Station modules (16, 30)
- Analog Trunk Module 16
- So8 module
The Avaya IP Office 500 system scales from 2 to 272 stations and is highly modular, with support for digital, analog and Voice over IP (VoIP) telephone equipment. The supported digital telephones include the 4406, 4412 and 4424 Telephones and the newer 5402, 5410, and 5420
Telephones. With voice compression hardware you can use the
Avaya 4602, 4610, 4620 and 4621 Voice over IP Phones as well as the newer Avaya 5602, 5610, 5620 and 5621 Voice over IP Phones. Voice over IP Soft Phones
can be enabled throughIP Office Phone Manager Pro. This flexible approach
enables Avaya IP Office to adapt to your changing requirements,
future-proofing your investment.
Avaya IP Office Messaging & Call Handling
Avaya IP Office phone systems offer powerful business applications such as Voice Mail
Pro which features queuing, call recording, integrated messaging
and automated attendant. Phone Manager Pro is a personal productivity
tool enabling call and voice mail control, simple point and
click dialing and more from your desktop PC.
Avaya IP Office Contact Center Solutions
Compact Business Center (CBC) and
Compact Contact Center (CCC)
Solutions target small and informal call centers from 5 to
75 agents. These applications, used in conjunction with Voice
Mail Pro, deliver enhanced call center functionality to small
and medium-sized business customers traditionally reserved
for larger enterprises. CBC is an entry-level solution providing
valuable information and statistics on the IP Office platform
and agent groups. CCC enhances the real time information available,
graphically displaying details on all aspects of your call
center. Also included are a wide variety of historical reports.
These tools ensure the productivity of your people is optimized
and the expectations of your customers are being met.
The Avaya IP Office offers easy to use solutions that are
in line with the stringent quality standards set by Avaya
Labs. Its reliability has been proven
with over 80,000 IP Office solutions sold
to companies around the world.
For more information on the Avaya IP Office
please contact us at 888.955.4455.
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